Managing conflict and challenge
Develop your confidence when navigating through change and dealing with conflict
Ideal for Customer Service, HR or Line Managers who want to develop the right mindset to build relationships, support change and challenge.
> Dealing with change and challenge at work
> Conflict and your approach to challenge
> Emotional Intelligence and impact on customer service
> Growth Mindset and how it can positively impact service and relationships
> Developing effective working relationships